Student Absences, Lateness and Make-Up Credits

We use online software that allows each family to view their schedule, cancel lessons, track make-up credits, see their instructors calendar and schedule their own make-up lessons.

It is very simple to use and you will be emailed your login credentials once you join Don’t Stop Rockin’

Please note that if you do not schedule yourself (or child) absent using the online software within 24 hours of the lesson start time, you will not receive a make-up and will forfeit that lesson regardless of the reason. Telling an instructor, texting or emailing will not add a credit on your account.

(Instructors will still be paid for less than 24 hour cancellations).

If you are 15 minutes late or more to your lesson, your instructor reserves the right to take a break or leave the building and may not be there and you may lose that lesson.

In the the rare instances where your instructor is sick / family emergency and cannot teach you at your designated time, we will add a make-up to your account which you will be able to use in the near future. Make-up credits are valid for six months. There are no cash credits given in exchange for make-ups or if an instructor is absent.